Refund policy

Middle East Sports Supplies is committed to providing a transparent and hassle-free return and exchange policy for our valued customers. We kindly ask you to review the following policy details:

Returns & Refunds Policy:

• We offer a straightforward returns and refunds policy for all our items, excluding customised products, which are considered final sale.
• If you are not completely satisfied with your purchase, if an item is faulty or damaged during transit, please contact us promptly at customercare@MESportsSupplies.com  or customercare@MESS.com ??  (make a link)

Return Authorization:

• All returns or refund requests must be reported within 7 days of delivery and require prior authorisation from Dawson Sports Equipment Trading FZE. Returns received without authorisation will not be accepted.

Conditions for Returns:

• To be eligible for a return or exchange, the item must be in perfect condition and in its original packaging.
• We reserve the right to refuse returns or exchanges for items that do not meet these conditions.
• Please note that custom-made products can only be returned if they are faulty or do not meet to the agreed specifications.

Refunds:

• Upon receiving and inspecting your returned item, we will send you an email notification confirming receipt and whether your refund has been approved or refused.
• If your refund is approved, we will process it within fourteen (14) calendar days and apply the credit to your original method of payment.
• Standard delivery charges, if applicable, will also be refunded.

Late or Missing Refunds:

• If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company.
• Please be aware that there may be processing time required before your refund is officially posted.
• If you have completed these steps and still have not received your refund, please contact us at info@DawsonSportsME.com

Exchanges:

• We offer replacements and exchanges for items, subject to availability and meeting the necessary criteria for color, size, or style changes.
• Please allow up to twenty-one (21) business days for your exchange to be processed, and ensure that your provided email address is up to date for receiving notifications.
• We do not offer refunds for items that are on sale or discounted, unless they are defective.