Middle East Sports Supplies is committed to providing a transparent and hassle-free return and exchange policy for our valued customers. We kindly ask you to review the following policy details:

Returns & Refunds Policy:

• We offer a straightforward returns and refunds policy for all our items, excluding customised products, which are considered final sale.
• If you are not completely satisfied with your purchase, if an item is faulty or damaged during transit, please contact us promptly at info@dawsonsportsme.com

Return Authorization:

• All returns or refund requests must be reported within 7 days of delivery and require prior authorisation from Dawson Sports Equipment Trading FZE. Returns received without authorisation will not be accepted.

Conditions for Returns:

• To be eligible for a return or exchange, the item must be in perfect condition and in its original packaging.
• We reserve the right to refuse returns or exchanges for items that do not meet these conditions.
• Please note that custom-made products can only be returned if they are faulty or do not meet to the agreed specifications.

Refunds:

• Upon receiving and inspecting your returned item, we will send you an email notification confirming receipt and whether your refund has been approved or refused.
• If your refund is approved, we will process it within 30 days calendar days and apply the credit to your original method of payment.
• Standard delivery charges, if applicable, will also be refunded.

Late or Missing Refunds:

• If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company.
• Please be aware that there may be processing time required before your refund is officially posted.
• If you have completed these steps and still have not received your refund, please contact us at  info@dawsonsportsme.com

Exchanges:

• We offer replacements and exchanges for items, subject to availability and meeting the necessary criteria for color, size, or style changes.
• Please allow up to twenty-one (21) business days for your exchange to be processed and ensure that your provided email address is up to date for receiving notifications.
• We do not offer refunds for items that are on sale or discounted, unless they are defective.

Return Shipping Instructions:

• We provide a convenient and complimentary return service through our partner DHL. (link: Global Logistics - International Shipping | DHL Home | United Arab Emirates)
• When returning items, please pack them in the original packaging and use the bag provided by DHL.  (link: Global Logistics - International Shipping | DHL Home | United Arab Emirates)
• To book your complimentary collection, please click here. (link: Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | United Arab Emirates)
• If you choose to use an alternative shipping method, please note that we will not accept liability, and any return costs will be your responsibility.
• For returns, please send your items to the following address: Dawson Sports Warehouse #11, Rex Warehouse 24b Street Al Quoz Industrial Area 4, Dubai UAE.

We hope this policy provides you with clarity and confidence in our returns and refund process. If you have any further questions or require assistance, please contact us at info@dawsonsportsme.com